ELLIS BROWN III

 

PROFILE          

A Leader within an organization that will utilize my proven ability to successfully analyze an organization’s critical support requirements. Identify deficiencies and potential growth opportunities, and develop innovative solutions for increasing reliability and improving productivity. Led a team with successful implementations of highly effective digital and analogue telecommunication operations and the cost-effective management of innovative customer and technical support strategies. Determined and achieved various organizations’ technological objectives. Exhibit strong interpersonal verbal and written communication skills while building business relationships with cross-functional teams. Consistently employ and train telecom professionals while  continuously learning  new  technologies  for telecommunications, computer hardware and software.

EDUCATION

 

                                                    UNIVERSITY OF PHOENIX                                                                                                  Atlanta, GA

                                         Bachelor of Science in Business Management (BS) 2006

                                                                  

National Electrical Code (NEC) CDV service and voice mail. CHSI service web browsing using URL (s.), National Electrical Code (NEC) the National Electrical Safety Code (NESC) the Occupational Safety and Health Act (OSHA) Federal Communications Commission (FCC) Environmental Protection Agency (EPA) Department of Transportation (DOT) American National Standards Institute (ANSI) and various state and local codes including G.O. 95 and G.O. 128.  Internal and External safety training classes and workshops Expert : OC-3,              FLM-150, DMX , OC-12,FLM-600,FT 2000 OC-48,OC-48, FLM-2400, Channel Banks, Internet, Microsoft Office, Cat5 and Cat6 Cables, Fluke, Micro-test, and Wire-scope. CEVs, Huts, and 80d cabinets.                         

 

                                

                                                             

SECURITY CLEARANCE              Secret Clearance                             

 

RELATED WORK EXPERIENCE

 

 

03/12 – present    Comcast                                   Comm Tech II                                            Peachtree City, GA

·          Successfully completed all safety training requirements. Performing bundled installations additional outlets reconnects change of service and troubleshooting from customer home. Install and trouble shoot multi-product and for residential and business using safe installation procedures and practices. Communicates with customers on the usage of products and services.  
 

·          Performs reconnections requested and non-pay disconnects and additional outlets for residential and. Completes installations from tap including troubleshooting the forward and return path in the drop from the tap to the customer s equipment.

·          Reviews all requested services with the customer in order to ensure understanding and agreement while surveying the installation route and reviewing proposed route with the customer in order to obtain agreement.

·          Installs and removes set-top box and/or eMTA s. Inspects existing bond/ground to ensure compliance. Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.

·          Complete associated paperwork with each work order. Cleans maintains and stocks vehicle and equipment in order to be prepared to handle multi-product residential and commercial installations. – Consulted customer representatives on equipment layout and functions.

 

·          Educates the customer on the CDV service and voice mail. Conducts CDV test call to ensure products are working properly. Inform the customer on how to connect to the service home page national and local content and web browsing using URL(s.)

 

 

 

 

 

 

 

 

 

 

 

 

10/05 – 02/12              Fort McPherson, GA (Consultant)                                         Telecomm Technician Specialist                                                   Alpharetta, GA             

 

·          Initiate research to document fiber ring design i.e., equipment, FDP, fiber layout, and destination

·          Identify discrepancies within internal schematics and consult with engineers to reconcile. 

·          Identify company fiber backbone through Google Earth to validate laterals and sonet rings.

·          Pinpoint fiber count and entry points from the street via engineer drawings.

·          Author company audit reports regarding fiber count, discrepancies, location, and destination of fiber and equipment in customer locations.

 

(Consultant)                                                                                                                     OSP Telecomm Technician                                                                  

·          Plans and coordinates the configuration, installation, and support of new and modified telecommunications systems, including telephones voice, digital, ISDN, voice mail, circuits, automatic call distribution and other peripheral equipment.

·          Provide daily guidance to team members in solving and resolving telecommunication functional problems.

·          Provide periodic analysis of operating techniques and configurations for a variety of complex communications equipment to determine and implant modifications necessary to resolve problems.

·          Coordinate system configuration changes with field system engineers by utilizing knowledge of the copper and fiber telecommunication infrastructure for low voltage wiring Running, configuring, and testing of Cat5 and Cat6 Cables

·          Patch Ethernet cables from panels to servers

 

(Consultant )                                                                                                                Telecomm Electronic Technician                                                  

·          Maintained and serviced 10,000 digital/analogue telephones lines while TMS Certified while utilizing 3M 66 and 110 connector blocks.

·          Communicated and worked with cross-functional teams to diagnose and solve technical customer problems, determine customer needs regarding phone system installations, and consult cross-functional teams on the optimal solution with a success rate of 85%.

·          Applied firm understanding of test equipment, i.e., Fluke, Micro-test, and Wire-scope, to perform repairs and installations on phone systems and wiring and polishing and termination of optic cables.

 

05/98 – 10/04              Lucent Technologies                                         Regional Communication Systems Team Lead                                       Atlanta, GA

 

·          Works with Region Sale and Corporate Sales partners to support and ensure sales results in the direct sales
channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region.

·          Consulted client department representatives, service providers, vendors, and/or other technical staff as needed in resolving communication system problems. Lead Technician for 10+ installers in customer area for fibering jobs, i.e., installed BellSouth and AT&T office equipment and Lucent equipment systems, added -12vdc, -24vdc -48vdc power to transport equipment

Convened with customers to troubleshoot, repair, and/or configure equipment per design and system operating parameters.

·         Experience running and testing fiber optic cables, Mounting of relay rack and cable racks, Central office /customer premise experience, Knowledge of sonet rings, Experience writing Methods of Procedures, Worked in CEVs, Huts, and 80d cabinets

 

 

 

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